Shipping policy

Shipping Policy

At Zagkoo Care, we want every order to reach you safely, securely, and on time. We carefully pack every product before handing it over to our trusted courier partners.

1. Delivery Across Pakistan

We offer delivery all across Pakistan, including major cities and other areas covered by our courier partners.

2. Order Processing

Orders are usually processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
For Cash on Delivery (COD) orders, our team may contact you to confirm your order before dispatch.

3. Delivery Time

After dispatch, your order will generally arrive within:

Major Cities: 2–4 business days
Other Areas: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

From time to time, Zagkoo Care may offer free-shipping promotions or special delivery offers. Any such offer will be clearly mentioned on our website.

5. Order Tracking

Once your order has been dispatched, you may receive a tracking number via SMS, WhatsApp, or email, depending on the information provided at checkout.

You can use the tracking details to monitor your parcel with the relevant courier service.

6. Delivery Address

Please make sure your name, phone number, city, and complete delivery address are correct when placing your order.

Zagkoo Care is not responsible for delays caused by incorrect, incomplete, or inaccurate delivery information provided by the customer.

If you need to change your delivery address, please contact us as soon as possible. Address changes may not be possible once the order has been dispatched.

7. Failed Delivery

If you are unavailable when the courier attempts delivery, the courier may contact you or make another delivery attempt.

If an order is returned to us because of an incorrect address, repeated failed delivery attempts, or refusal to receive the parcel, additional shipping charges may apply if the customer requests re-delivery.

8. Damaged Packages

We take care to package every order properly. However, if your parcel appears seriously damaged or opened when it arrives, please contact Zagkoo Care as soon as possible.

For damaged or incorrect items, please provide:

Your order number
Clear photos of the parcel
Clear photos/videos of the product
A short unboxing video, if available

This helps us investigate the issue with our courier partner and provide the appropriate solution.

9. Delayed or Lost Orders

While we work with reliable courier partners, occasional delays may occur due to weather, public holidays, courier issues, peak sale periods, or other unforeseen circumstances.

If your order is significantly delayed or appears to be lost in transit, please contact our customer support team with your order number. We will coordinate with the courier and assist you in resolving the issue.